
Refinance your serviced apartment property loan
Refinancing a serviced apartment you own
Looking to refinance your serviced apartment?
Serviced apartments are assessed largely on the letting arrangement behind them, and those arrangements change. A refinance looks at how the apartment is let today and values it on that basis rather than on the terms at purchase.
We can help you:
- Refinance the serviced apartment, short-stay lot or management rights you own
- Borrow 50% to 70% on a strata lot, or up to 65% on management rights
- Work out what the remaining agreement term is doing to your LVR
- Plan a top-up of the caretaking term before it becomes urgent
- Have the internal area measured the way lenders actually measure it
- Present short-stay approval evidence rather than waiting to be asked
- Secure the manager's lot separately from the business where that suits
- Release equity for a refurbishment or a second set of rights
- Refinance a lot or manager's residence held in a self-managed super fund
- Model the break costs, valuation and legals before you commit to moving
Who we help:
- Established business owners who require finance between $50K to $30M
- Owners refinancing for the first time since settlement, who want each step set out plainly
- Time-sensitive refinances working to a term expiry, an annual review or the end of a fixed period
- Self-employed and trust-structured borrowers whose trading history since settlement is now the evidence
- Owners whose letting arrangements have changed since purchase
- Investors adding to a holding that began with this apartment



Speak to a specialist today
1,000+
loans settled
$2B+
funded
Serviced apartment refinance
Refinancing short-stay lots and the rights to a complex
We work with short-stay operators, management-rights holders and accommodation investors reviewing finance behind an asset most lenders misread. That covers a caretaking agreement quietly running down toward the point where the LVR falls away, a lot that has been assessed as an ordinary unit when it is nothing of the sort, a letting pool that has grown or shrunk since settlement, and short-stay approval that has never been documented. We order the valuation, work out what the term allows, run the comparison and stay with it through to drawdown.
Funding from $50K to $30M
from over 60 bank & non-bank lenders
- ANZ
- Bankwest
- Bluestone
- Bank of Queensland
- Commonwealth Bank
- Firstmac
- ING
- Macquarie
- NAB
- Pepper Money
- Suncorp Bank
- Thinktank
Serviced apartment and management rights refinance specialists
Management rights are their own lending product and very few brokers work on them regularly. We do. Most of the owners who come to us are partway through an agreement term. The refinances we can arrange include:
- Management rights refinanced around the remaining caretaking term
- Serviced apartments held inside a hotel or short-stay letting pool
- Manager's lots secured separately from the rights business
- Small-format lots below the size most lenders are comfortable with
- Short-stay lots held under a limited recourse borrowing arrangement
A serviced apartment is assessed on its letting arrangement as much as on the property itself, and lender appetite varies with the structure. A refinance is the point to set out how the apartment is let now.
Why businesses choose Ardent Capital Group as their broker
Execution and strategy
Strategy first, then execution. We structure your deal properly and take it to the right lenders for your situation, so you are not enquiring lender by lender.
Clear advice for smart lending
Straight answers on LVR, structure and timing, including when a deal does not stack up.
A long-term partner
We stay with you well beyond settlement, with lasting relationships and ongoing support from the team.
Refinance types
Serviced apartment refinance scenarios we can help finance
With a serviced apartment the letting arrangement usually leads, because it shapes both the valuation and which lenders will look at the file.
The term left on the agreement
Management rights are the right to let and caretake a complex, and a lender values them on the remaining term of the caretaking and letting agreement. Fifteen years or more is comfortable; under about ten the LVR reduces sharply and some lenders decline. We can help you:
- Know that a lender values management rights on the remaining caretaking agreement term
- Hold fifteen years or more, because under about ten the LVR falls sharply
- Expect some lenders to decline outright below that point rather than reprice
- Read the term as what is being valued rather than a constraint beside the asset
- Handle the term separately, because trading well does not slow the countdown
- Compare across more than 40 lenders on structure and term, not on rate alone
Topping up the agreement term
Extending the agreement is a decision for the body corporate at a general meeting rather than something a lender can arrange. Managers who keep the common property in good order and are straightforward to deal with generally find the motion is not controversial. We can help you:
- Take the extension to the body corporate as a motion at a general meeting
- Run the complex well, which keeps the motion uncontroversial
- Raise it while the term is comfortable and nothing is riding on the answer
- Avoid asking with a short term when your finance depends on the answer
- Treat a top-up as routine housekeeping rather than a rescue
- Establish the term the application needs before the motion goes up
How internal area affects the LVR
Lenders measure internal area excluding balconies and car spaces. Above 50 square metres is comfortable, 40 to 50 narrows the pool, and below 40 is specialist territory. A strata lot funds at 50% to 70% depending on where it lands. We can help you:
- Confirm the internal area the way lenders measure it, excluding balconies and car spaces
- Place a lot above 50 square metres widely, since 40 to 50 narrows the pool and below 40 is specialist
- Fund a strata lot at 50% to 70%, depending on size and letting arrangement
- Check a quoted area that includes a balcony or car space, which misleads by a whole band
- Establish the real internal figure before lodging, not after a valuation
- Evidence the purpose of the funds up front, because cash out is assessed on it
Letting pool or residential lease
On a twelve month residential lease the lot sits close to ordinary residential security, at a higher LVR over a longer term with a wider lender list. In a short-stay letting pool it is specialised accommodation security, and the LVR, term and panel change. We can help you:
- Expect a lot on a twelve month residential lease to be read on residential criteria
- Treat a lot in a short-stay pool as specialised accommodation security
- Compare a pool that earns more and finances worse against a lease that does the reverse
- Weigh the letting choice on a lot near a size threshold, which can change the whole panel
- Supply short-stay council approval as evidence either way
- Model the yield gap in your own building rather than assuming the pool wins
SMSF serviced apartment premises refinance
Refinancing serviced apartment premises held in a self-managed super fund is something we can assist with. Inside a fund the refinance is limited to the existing balance, so the equity release described above is not available. Our SMSF hospitality and accommodation page covers how a fund buys a venue freehold and leases it back to the company that runs it. We can help you:
- Move the existing balance to a new lender without increasing it
- Size the refinance to the balance outstanding, with no top up, cash out or redraw
- Reassign the holding trust to the incoming lender on the same single property
- Plan on the basis that the equity release above does not apply inside a fund
- Fund the deposit from the fund itself, since cross-collateralisation is not available in super
- Work alongside your accountant, financial adviser and solicitor
The manager's lot and the rights business
A management rights purchase is two things financed apart: the rights business, valued on the agreement and the letting pool, and the manager's lot, which is real property secured separately, often at a different LVR and sometimes in a different entity. We can help you:
- Secure the manager's lot as real property, separately from the business
- Hold the two at different LVRs and in different entities where that suits
- Split them across lenders and terms rather than keeping both in one place
- Separate a package put together at purchase, which often improves the structure
- Use a lot that holds its value while the agreement term runs down
- Account for body corporate levies on the lot, which the servicing has to carry
A bigger pool or a second complex
Bringing more lots in the same complex into the letting pool lifts the letting income directly. Buying a second set of rights is a fresh assessment, and we arrange the purchase of a serviced apartment or management rights alongside the refinance. We can help you:
- Bring more lots in the same complex into the pool, which lifts income at almost no cost
- Lift the figure the rights business is valued on with a larger pool
- Expect a second set of rights to be assessed on its own agreement, pool and body corporate
- Release the next deposit from a revaluation on improved letting numbers
- Extend the agreement term first and take the release second, not the reverse
- Sequence the term, the release and any purchase so nothing waits on the others
Our complete list of services
- Serviced apartment and short-stay lot refinancing
- Management rights refinancing
- Caretaking agreement term review and top-up planning
- Manager's lot secured separately from the rights business
- Small-format and sub-50 sqm lot finance
- Letting pool and residential lease comparison
- Short-stay approval evidence and presentation
- SMSF short-stay lot refinance
- Apartment furniture, fittings and furnishing packages
- Reception, booking and housekeeping equipment finance
- Interest only and principal and interest restructures
- Refinancing ahead of a term expiry
- Portfolio refinancing across multiple complexes
- Second management rights acquisition finance
- Working capital for body corporate levies and seasonal occupancy
- Debt consolidation across lot and business lines
- Fund the business behind the property with business loans for accommodation operators
Our process
How it works
✓We understand your scenario
We talk through the property, your business and timeline, and any complexity in your structure.
✓We find the right lender
We match your deal to the lender on our panel best suited to it.
✓You receive clear terms and guidance
We present indicative terms and explain what we recommend, and why.
✓We stay with you beyond settlement
We manage everything through to settlement, then stay in your corner well beyond it, with ongoing support from the team.
Lender features compared
How serviced apartment and management rights refinances compare
| Serviced apartment refinance feature | Major banks | Non-bank lenders | Availability |
|---|---|---|---|
| Maximum LVR, strata apartment | 50% to 60% | Up to 70% | Standard |
| Maximum LVR, management rights | Selective, to 50% | Up to 65% | Specialised |
| Minimum apartment size | 50 sqm and above | From about 40 sqm | Critical |
| Caretaking agreement remaining term | 15 years or more preferred | Shorter terms considered | Critical |
| Letting pool or residential lease | Residential lease preferred | Letting pool accepted | Varies |
| Short-stay council approval | Evidence required | Evidence required | Critical |
| Manager's lot secured separately | Standard | Standard | — |
| Loan term | Up to 15 years | Up to 15 years | Standard |
| SMSF refinance | Withdrawn from SMSF lending | Available, generally 65% to 75% | — |
| Best suited for | Larger lots on a residential lease and experienced managers | Letting pool lots, small-format apartments and management rights | — |
*IMPORTANT: These are indicative figures only. Terms, LVRs and approval timeframes vary with borrower capacity, security type and individual lender criteria, and are subject to change. Figures are a general guide, not a quote or an offer of finance, and not a representation that finance is available on these terms.
Frequently asked questions
Why do borrowers prefer Ardent Capital Group as their lending specialist?
Ardent Capital Group brings the same method to every client: execution and strategy, clear advice for smart lending, and long-term growth. That means the right lender, structure and timing, straight advice so you borrow with confidence, and today's deal built toward where you want to be tomorrow. On management rights the thing that decides your file is the remaining agreement term, and it falls whether you are trading well or not. We tell you where you sit on that, get the top-up done while the body corporate has no reason to refuse, and keep the lot and the business on separate terms. Every figure is subject to serviceability, lender appetite and approval.
How much finance can you help me access?
We refinance from $50K up to $30M across the lot and the rights business. On management rights the practical limit is usually set by the remaining agreement term rather than by the letting income, which is why we look at the term before anything else.
Why use a broker for this rather than going direct to my current bank?
Because a serviced apartment in a letting pool is not ordinary residential security and management rights are not a property purchase at all, and a lender that treats either as a plain unit gets both wrong. Very few institutions write this well. We run the comparison across more than 40 lenders, work out which are genuinely active in short-stay strata and management rights, and present to one at a time so your credit file does not collect an enquiry for every conversation.
What LVR can I get when I refinance?
50% to 70% on a strata lot, with the banks generally at 50% to 60% and non-banks reaching 70%. Management rights sit lower: banks are selective to about 50% and non-banks reach 65%. The remaining agreement term and the size of the lot move both numbers more than the price does.
My caretaking agreement has eight years left. What does that mean?
It means you are past the point where most lenders are comfortable, and it is the first thing to deal with. Fifteen years or more is the preferred position, and under about ten the LVR reduces sharply with some lenders declining outright rather than repricing. What makes this different from an ordinary lease is that the term is not a constraint sitting beside the business, it is what the business is valued on. Trading well does not slow it. Extending the agreement is the fix, and it is a body corporate decision.
How do I extend the caretaking agreement?
By a motion at a general meeting of the body corporate, which means the answer depends on your relationship with the committee and the owners rather than on any lender. A manager who looks after the complex well, keeps the common property in order and is straightforward to deal with generally finds it uncontroversial. The timing runs opposite to instinct: ask while the term is still comfortable and nothing is riding on the answer, not once your finance depends on it and everyone can see that. Owners who top up every few years as routine housekeeping never face this.
Does the size of my apartment really matter that much?
It does, and the thresholds are blunt. Lenders measure internal area excluding balconies and car spaces: above 50 square metres is comfortable, 40 to 50 narrows the pool and tightens the LVR, and below 40 is specialist territory with a very short list of lenders. The trap is that marketing material and some plans quote a total that includes a balcony or car space, so a lot can sit in a different band from the one you assumed. We establish the real internal figure before lodging anything.
Would I be better off on a residential lease than in the letting pool?
Sometimes, and at a refinance it is a live choice worth modelling rather than a fixed fact. A lot on a twelve month residential lease is read on residential criteria, at a higher LVR over a longer term with a much wider lender list. In a short-stay pool it is specialised accommodation security. The pool usually earns more and finances worse; the lease is the reverse. On a lot near a size threshold the choice can change the whole panel. It depends on the yield gap in your own building.
Should the manager lot and the rights business be financed together?
Usually not, and separating them is often the single change that improves the structure. The manager's lot is real property and is secured separately from the business, frequently at a different LVR and sometimes in a different entity. Keeping them apart means the lot can be reviewed on its own merits and the business on the agreement, with different lenders and terms if that suits. It matters most where the agreement term has run down, because the lot has not lost any value at all.
Can I refinance a short-stay lot held in my SMSF?
Yes, it is possible, and we arrange these. It is also one of the more intricate refinances in commercial finance, and the detail is what decides whether it works. Management rights themselves are a business rather than real property, so what the fund holds is the lot, and how the two sit alongside each other needs working through rather than assuming. From 10 August 2026 a new arrangement can only be used for business real property, and a lot used wholly in a short-stay accommodation business qualifies while one occupied as a residence generally does not. It has to stay the same single property, and it is limited to the balance outstanding plus accrued interest, so there is no top up, no redraw and no cash out inside the fund. Borrowed money cannot fund an improvement either, so a refurbishment comes from the resources of the fund. The holding trust is reassigned to the incoming lender rather than dissolved, which carries a legal cost worth weighing against the gain. Cross-collateralisation is not available inside super. Fund the deposit from the fund itself, since cross-collateralisation is not available in super, the major banks have exited SMSF lending, and lenders want a liquidity buffer left in the fund after settlement. We know this sounds complicated, and we can assist to make things clearer. Reach out to our team and we will guide you through the entire process. We structure the finance, tell you which lenders will take a short-stay lot as SMSF security and on what terms, and bring in the SMSF specialists and licensed advisers who set the fund side up. You will not be working it out on your own.
We want to buy a second set of management rights. How does that work?
A revaluation on improved letting numbers can release the deposit, which is how most multi-complex managers get there. The second set is assessed on its own agreement, its own pool and its own body corporate rather than on the strength of what you already run. The order matters: a release sized against a business whose agreement is running down is a smaller number than the same release taken after a top-up, so doing the term first and the release second is usually worth more than the reverse.
Is short-stay letting a risk lenders care about?
Yes, and evidence of council approval is required rather than assumed. Restrictions on short-term letting are a live issue in a number of councils and the position differs from one to the next, so a lender will want to see where your complex stands rather than take it on trust. Have that documented before an application. Where a building has a restriction in place, it changes the letting arrangement question rather than ending the conversation.
My bank has said no. Is that the end of it?
Often not, and on this asset a decline is frequently uninformative. Most institutions do not write management rights at all, and many treat a pool lot as a residential unit and price it wrongly. A no from one of those says nothing about whether the business is fundable. The real questions are the agreement term, the internal area and the letting arrangement, and we work through those before deciding where the file should go.
How long does a refinance take?
Around three to six weeks with a major bank and two to four weeks with a non-bank lender. Where a caretaking agreement is being extended alongside the refinance, the body corporate meeting sets the timetable rather than the lender, so allow for that. SMSF refinances are longer again. We give you a realistic timeline at the start so you can plan the expiry date around it.
What documents will you need?
The existing loan statements, the caretaking and letting agreement with every variation and its remaining term, the letting pool schedule showing how many lots are in it, two to three years of financial statements and tax returns, the strata plan with internal areas, body corporate levy notices and recent minutes, evidence of short-stay approval, personal tax returns and notices of assessment for the guarantors, and a statement of assets and liabilities.
What will refinancing cost me, and how do I know it is worth it?
The costs are a valuation, legal and settlement fees, any lender establishment fee, discharge costs from each current lender, and break costs where you are leaving a fixed rate. Where the agreement is being extended there is separate legal and body corporate cost, which is usually money very well spent given what the term does to the value. We put the real numbers against the benefit before you commit to anything.
Do you charge fees for your service?
Most of the time, no. Where the agreement position has to be sorted out before the file can go to a lender, or the lot and the business are being unbundled, a small mandate fee may apply, and we will always be upfront about this before any work begins.
What other finance can you assist with?
Beyond refinancing the lot and the rights business, we also assist with asset finance and working capital. On asset finance, that covers apartment furniture and furnishing packages, reception and booking technology, and laundry and housekeeping equipment. On working capital, we arrange business overdrafts and lines of credit sized to body corporate levies and seasonal occupancy, and we can fold these into the refinance where it makes sense.












